Application Design I-Task 2

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29.09.2023-27.10.2023 / Week 5-Week 9
Kor Qian Qian / 0359496
Application Design I / Bachelor of Design (Hons) in Creative Media
Task 2

INSTRUCTIONS



Task 2

→Introduction

I included the purpose and objective of this document and mentioned the target audience of the app. The primary goal for this document is to outline the user experience through banking apps and their opinion of improving interface design. Moreover, problem statement stated the issues user faced when using a banking app.

→User Research

I conducted both competitive analysis and quantitative method research at the same time. I compare:

  • CIMB clicks Malaysia
  • RHB Mobile banking
  • UOB Tmwr MY
  • MAE by Maybank2U
  • TnG eWallet 

with PB Engage MY app interface. I included Touch N Go eWallet because I would like to see is there any similarity or different between banking app and a payment app.

Online Survey

In the survey form, I separate it into several section, is quite detail for user who are PB Engage My user and non-PB Engage My user. I gathered their view from visual design, functionality and fluidity. 

→Information Architecture

Link to flow chart and user journey map:

Based on the data collected from the survey, fund transfer is the most action user takes in a banking app. So, in the flow chart, I mainly focus on transferring fund and accounts part. In user journey map, I did the transferring fund action map.

→MVP (Minimum Viable Product)

I listed 4 MVP in the document:

  1. Account
  2. Bill payments
  3. Fund Transfer
  4. Notifications and Alert

In addition to these four, there are actually many more, for example:

1. Credit Card Management:
  • View credit card balance and transactions
  • Make credit card payments
  • Request credit limit increases
  • Block or unblock credit cards
2. Security Features:
  • Secure login (e.g., two-factor authentication)
  • Biometric authentication (fingerprint, Face ID)
  • In-app secure messaging
  • Ability to report suspicious activity
3. Customer Support:
  • Access to customer support chat or messaging
  • Find branch or ATM locations
  • FAQs and self-help resources


Final UI/UX Document Slide Submission

Feedback

Survey question feedback:

Demographic/User behaviour question

-Add at least one more user behaviour questions

Section 1: Ease of use

-Make the questions shorter and simple
-For checkbox options, maximum 5 options provided is enough, then put "others"
-Provide interface screenshot for respondents to answer my questions, they are difficult to imagine the interface during answering the form

Section 2: Flow

-Separate the questions into section 123 (Ease of use, flow and visual)
-Don't use some proper noun such as "fluidity","unresponsiveness", respondents may not understand. (Replace with "flow","error")
-Can provide the screenshots about the flow of doing an action in the app
-Make questions simple and reduce the selections

Section 3: Visual-Last section

-Same, provide screenshot.

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